Change Control for Food Safety & Quality

Digital & eLearning

The Client Need

"We needed a digital program to help improve employees’ ability to recognize food safety and quality risks related to environmental changes in our factories, and to improve use of our guidance to inform deciding whether to initiate change control. We especially wanted to focus on gray-area situations where decision making is most challenging."

- Global Food Manufacturer

The Design

A digital learning program where learners consider a range of questions from fictional personnel in grey-territory situations and decide whether to initiate change control or whether sufficient steps have been taken. Learners rate their confidence level for decisions, seek second opinions when needed, and receive expert feedback on their decisions.

The Details

Learners consider questions from fictional personnel where a change is required / taken place already and must decide whether to initiate change control or whether sufficient change control has been done.

Learners consult performance support as they consider whether they have the information they need to decide, and rate how confident they feel.

Learners may (and should) access a second opinion from fictional peers and supervisors who may have differing opinions from one another.

Learners receive automated feedback from an expert, who highlights where they agree / disagree, rationale, and what they would have done differently.