Digital & eLearning
The Client Need
"We needed an innovative solution to help our managers better spot coaching opportunities in daily conversations so dialogue could be directed for optimal impact."
- Fortune 100 Firm
Effective Coaching for Managers
Digital & eLearning
The Client Need
"We needed an innovative solution to help our managers better spot coaching opportunities in daily conversations so dialogue could be directed for optimal impact."
- Fortune 100 Firm
The Design
An on-demand, video-based course where learners engage in a series of authentic coaching conversations, using a mix of observe and critique and branching conversation activities, and reflect on how to create a coaching culture on their engagements.
Audience: Managers
Skills in Focus: Active listening; communication; coaching
Features: On-demand course; Observe & Critique approach; branching conversations; Goal-Based Scenario Tool™️
The Details
Practice involves two analysis approaches across four coaching conversations: two observe & critique and two branching conversations.
In observe and critique scenarios, learners view coaching scenes and identify opportunities for improvement. They receive feedback by comparing their work to an expert’s analysis.
In branching conversations, a fictional team member poses an issue and question; learners select a response from a set of options representative of common approaches. Team member reacts accordingly.
In both activities, learners consult learning resources, including expert videos and coaching guidance documents to help them.