Digital & eLearning
The Client Need
"We needed to help Partner-level professionals improve their client communications skills. We sought a mobile solution that was innovative and highly engaging for easy on-the-go use."
- Fortune 100 Professional Services Firm
Mobile-First Course for On-The-Go Leaders
Digital & eLearning
The Client Need
"We needed to help Partner-level professionals improve their client communications skills. We sought a mobile solution that was innovative and highly engaging for easy on-the-go use."
- Fortune 100 Professional Services Firm
The Design
A mobile-first course in which learners observe and critique scenes of Partner / Client interactions with a "better-to-best" comparative approach. Expert insights enhance learning throughout, and curated digital resources are available to support self-directed learning.
Audience: Partner-level professionals
Skills in Focus: Communication; counseling; coaching
Features: On-demand mobile course; Observe & Critique approach; Goal-Based Scenario Tool™️
The Details
Learners consider authentic video scenes of fictional Partner/Client interactions and use a star ratings to critique the Partner’s performance. They then compare their observations to an expert’s.
Learners view an improved version of the same scene, in which the Partner models expert performance.
As learners’ curiosity is piqued, they are invited to access curated leading-practices resources to learn more.
Resources include videos from experts sharing varied perspectives and recommended approaches to similar situations, as well as textual leading-practice guides.