The Client Need
“We needed to revitalize and redesign the way we onboard new employees to keep up with the pace of change our restaurants are experiencing. We wanted a streamlined and engaging training that would allow new staff a chance to learn the basics before working with a coach. We also wanted to offer our restaurant staff some choice in how they learn.”
Global Restaurant Chain
3 options for learning
The Design
A digital learning program to train new restaurant staff on the importance of hospitality. Learners choose their method of learning – reading, watching or gaming - to understand the basics. Then they work with an experienced coach for on-the-job practice before they are verified and ready to work on their own.
Audience: Restaurant staff new hires; seasonal workers; returning workers
Skills in Focus: Staff impact on customer experience; creating a positive customer experience
Features: Choice-driven digital content; gamification; international delivery
The Details
Learners choose one of three different methods for learning about hospitality.
1. Read: An infographic-style Crew Guide learners read at their pace.
2. Watch: A series of six short, engaging, and to-the-point videos.
3. Practice: Three micro games where learners practice hospitality skills.
Once a learner completes the digital hospitality training, they practice what they learned with a coach who answers questions and gives additional guidance, as needed, to prepare the learner for verification.
Awards
AWARD-WINNING PROGRAM: Brandon Hall Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, modalities, processes, systems, and tools that have achieved measurable results.
