Blended
The Client Need
"We knew what our new employees were looking for in their first 30 days, but not beyond. To build a sound, 12-month, learning-driven experience, we needed to understand their journey that first year—identifying relevant skills or experiences and the best timing for exposure. We also needed to understand and empower their managers with resources and experiences to support their growth and connections. Without this research, we risked building a learning experience that lacked relevance and impact."
- Software Company
Needs Analysis for Grads and Manager Learning Journey
Blended
The Client Need
"We knew what our new employees were looking for in their first 30 days, but not beyond. To build a sound, 12-month, learning-driven experience, we needed to understand their journey that first year—identifying relevant skills or experiences and the best timing for exposure. We also needed to understand and empower their managers with resources and experiences to support their growth and connections. Without this research, we risked building a learning experience that lacked relevance and impact."
- Software Company
The Design
Based on research findings, build a skills continuum to inform a learning journey for all new grad employees to be successful in their first year and provide recommendations to improve future onboarding. Also recommend support and resources for managers responsible for their successful onboarding and upskilling.
Audience: New grad employees and their managers
Skills in Focus: Collaboration; communication; manages work; takes initiative; solves problems
Features: Skills continuum; recommendations
The Details
A group of skills in easy-to-understand buckets enable more efficient conversations across various crafts and regions.
Skills are plotted to provide structure for skills exposure: day 1, month 2, month 6, and end of first year.
Recommendations are based on interviews: with HR leaders to capture the most critical skills to master and with managers & experienced hire new grad employees to gather insights on what best facilitates development of those skills.
Users access insight from various crafts and regions to enable the success of all new grad employees regardless of team or location.