Leadership and Team Conflict Transformation

Why learn to calm conflict?

As a manager in a diverse workplace, you'll inevitably encounter conflicts between team members that arise due to cross-cultural diversity, communication differences, age or gender differences, and friction between functional teams who have very different ways of getting work done...

A mediator helping two people resolve conflict

And, as business globalizes and the pandemic rages on, more teams are working virtually. When team members only interact online - instead of in the office and around the water cooler - information can get lost and opportunities for misunderstandings increase...

Angry man punching through a laptop screen

Even the smallest misunderstanding can turn into to a full-blown conflict that can derail those involved in the conflict, project deadlines, and sometimes even an entire organization...

People talking in a warehouse while one points towards a forklift and pile of pallets.

Knowing how to facilitate conversations between team members in conflict in a way that calms emotions, teases out underlying issues, and empowers disputants to find a mutually agreeable and sustainable solution, is the best way to get everyone back on track...

An older man talking to a frustrated younger woman

And this life skill benefits everyone. Even beyond the workplace, conflict is a normal part of life: at home, at school, in friendships, and everywhere else where people interact. Knowing how facilitate a conflict-calming conversations is not only good for managers, but also parents, partners, and citizens in general.

Course Activities Provide Hands-On Practice

This immersive course provides many opportunities to apply the skills and techniques that support each of the Seven Goals of Conflict-Calming Conversations.

CRITIQUE A CONVERSATION

Critique how a manager facilitates a conflict-calming conversation

DEEPEN YOUR UNDERSTANDING

Apply what you learn to a set of 'what if' situations

FACILITATE A CONVERSATION

Step into the role of manager to facilitate a conversation between colleagues

World-Class Conflict Transformation Experts
Provide Insights & Guidance Along the Way

Throughout the course, you can access a library of video tips from conflict transformation experts to ensure you leave the course ready to successfully apply the goals to conflicts you face in all aspects of your life.

Ken Cloke is the director of the Center for Dispute Resolution and a mediator, arbitrator, facilitator, coach, consultant, and trainer. He specializes in communication, negotiation, and resolving complex multi-party disputes. Additionally, Mr. Cloke is an internationally recognized speaker, author, and co-author of numerous books.

Martin Eichner has been a mediator, facilitator, and trainer for more than 20 years. For 12 of those years he was director of dispute resolution programs for Project Sentinel in California. Additionally, Mr. Eichner has been a REDRESS mediator for the United States Postal Service since 1995.

Roy Gordon has been mediating and teaching mediation in California for 30 years. He is experienced and skilled in most types of mediation, including community, day of court, and juvenile justice. Mr. Gordon's interest in mediation came from a project that brought leading Israelis and Palestinians together in a common search for peace.

Annette Graff has been involved in conflict resolution since 1990. Focusing within her local community she volunteered with local mediation programs to understand and encourage new dialogue between angry participants within a framework of respect. Neighbor-to neighbor mediation is what Ms. Graff finds most rewarding, seeing conflict resolution as a vehicle to maintaining healthy communities.

Lisa Maxwell has been a mediator since 1985 and is the director of the Training Institute at the National Conflict Resolution Center. She has extensive experience mediating and resolving workplace disputes, interpersonal disputes, and complex issues. Ms. Maxwell has designed and implemented communication, conflict resolution, and diversity trainings in Spanish and English both in the US and internationally for companies, universities, and government agencies.

N. Damali Peterman, Esq. is a globally recognized conflict resolution expert with more than 15 years of experience in the conflict resolution and legal industries. Her unique skill set and insights have been featured on various media, including NBC, CBS, ABC, InTouch, MadameNoire, CEOWorld, Moms.com and more. Ms. Peterman's podcast Breakthrough Barriers with Damali is popular in 50+ countries.

About the Course:

Developed in partnership between Socratic Arts and Dr. Tish Robinson, renowned conflict transformation and professor at Hitotsubashi University of Business in Tokyo, Japan
Optimized for viewing on both laptops and smart phones
May be completed in 2-4 hours
Includes dozens of Performance Support documents to support learning and practice after the course. (Downloadable takeaway PDFs)

Course Overview Enroll Now for $99 Contact Us

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