Leadership and Team Conflict Transformation is a self-paced, online course for managers who want to learn how to facilitate conversations between team members who are in conflict in a way that calms emotions, teases out underlying issues, and empowers them to find a mutually agreeable and sustainable solution.
While the skills and techniques taught are designed for workplace environments, they are equally useful at home, school, or anywhere else people end up in conflict. Which is, well, everywhere.Course Overview (video) Enroll Now for $99 Contact Us
As a manager in a diverse workplace, you'll inevitably encounter conflicts between team members that arise due to cross-cultural diversity, communication differences, age or gender differences, and friction between functional teams who have very different ways of getting work done...
And, as business globalizes and the pandemic rages on, more teams are working virtually. When team members only interact online - instead of in the office and around the water cooler - information can get lost and opportunities for misunderstandings increase...
Even the smallest misunderstanding can turn into to a full-blown conflict that can derail those involved in the conflict, project deadlines, and sometimes even an entire organization...
Knowing how to facilitate conversations between team members in conflict in a way that calms emotions, teases out underlying issues, and empowers disputants to find a mutually agreeable and sustainable solution, is the best way to get everyone back on track...
And this life skill benefits everyone. Even beyond the workplace, conflict is a normal part of life: at home, at school, in friendships, and everywhere else where people interact. Knowing how facilitate a conflict-calming conversations is not only good for managers, but also parents, partners, and citizens in general.
This immersive course provides many opportunities to apply the skills and techniques that support each of the Seven Goals of Conflict-Calming Conversations.
Critique how a manager facilitates a conflict-calming conversation
Apply what you learn to a set of 'what if' situations
Step into the role of manager to facilitate a conversation between colleagues
Throughout the course, you can access a library of video tips from conflict transformation experts to ensure you leave the course ready to successfully apply the goals to conflicts you face in all aspects of your life.
Ken Cloke is the director of the Center for Dispute Resolution and a mediator, arbitrator, facilitator, coach, consultant, and trainer. He specializes in communication, negotiation, and resolving complex multi-party disputes. Additionally, Mr. Cloke is an internationally recognized speaker, author, and co-author of numerous books.
Martin Eichner has been a mediator, facilitator, and trainer for more than 20 years. For 12 of those years he was director of dispute resolution programs for Project Sentinel in California. Additionally, Mr. Eichner has been a REDRESS mediator for the United States Postal Service since 1995.
Roy Gordon has been mediating and teaching mediation in California for 30 years. He is experienced and skilled in most types of mediation, including community, day of court, and juvenile justice. Mr. Gordon's interest in mediation came from a project that brought leading Israelis and Palestinians together in a common search for peace.
Annette Graff has been involved in conflict resolution since 1990. Focusing within her local community she volunteered with local mediation programs to understand and encourage new dialogue between angry participants within a framework of respect. Neighbor-to neighbor mediation is what Ms. Graff finds most rewarding, seeing conflict resolution as a vehicle to maintaining healthy communities.
Lisa Maxwell has been a mediator since 1985 and is the director of the Training Institute at the National Conflict Resolution Center. She has extensive experience mediating and resolving workplace disputes, interpersonal disputes, and complex issues. Ms. Maxwell has designed and implemented communication, conflict resolution, and diversity trainings in Spanish and English both in the US and internationally for companies, universities, and government agencies.
N. Damali Peterman, Esq. is a globally recognized conflict resolution expert with more than 15 years of experience in the conflict resolution and legal industries. Her unique skill set and insights have been featured on various media, including NBC, CBS, ABC, InTouch, MadameNoire, CEOWorld, Moms.com and more. Ms. Peterman's podcast Breakthrough Barriers with Damali is popular in 50+ countries.
Group and corporate rates | Live coaching sessions